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Job Description

We're at a critical inflection point in our product journey. With dozens of implementations running simultaneously across our product, we need someone who can own customer onboarding while transforming these experiences into scalable, self-service solutions. Our new product is being built in real-time, requiring someone who can diplomatically manage client expectations while gathering crucial insights.

This role is uniquely positioned at the intersection of partner success and product development—you'll spend 50% of your time ensuring successful implementations and 50% translating field insights into product improvements. We're looking for someone who sees every implementation challenge as a product opportunity and can help us build toward true product-led growth.

• Accelerate implementation velocity Reduce time-to-value. Drive faster integration launches for key nonprofit partners (E.g. American Cancer Society, Susan G. Komen) and fundraising platforms (E.g. GoFundMe)
• Drive product-led growth through implementation insights Identify patterns from implementations and translate them into actionable product improvements that reduce the need for hands-on support.
• Maximize customer value realization For DAFpay, drive measurable donation volume increases; for this new product, ensure clients experience tangible workflow improvements quickly post-onboarding.
• Build scalable implementation systems Create repeatable processes, documentation, and tools that allow us to handle growing volume without proportionally growing the team. Develop and maintain API documentation and training materials for internal and external use
• Navigate product development with live clients Successfully onboard clients while the product is actively being built, gathering critical feedback while maintaining client confidence and satisfaction. </aside>

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About You

Must Haves

• At least 2-4 years of experience in product development, technical implementations, customer success, or solutions engineering
• Demonstrated product thinking, ability to connect customer pain points to product solutions
• Basic technical competency: can read API docs, understand webhooks/authentication flows, write simple SQL queries with AI assistance
• Strong organizational skills with proven ability to manage multiple parallel projects
• Experience managing change and driving adoption, especially with resistant stakeholders

Nice to Haves

• Computer science or technical background
• Experience with product management fundamentals (writing specs, user stories, prioritization)
• B2B SaaS implementation experience, especially in fintech or payments
• Familiarity with nonprofit sector, CRMs (Salesforce NPSP, Blackbaud), or fundraising platforms
• Track record of improving processes to reduce manual work </aside>

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What you’ll get from Chariot

At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $500B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.

• Impact: Increasing nonprofit revenue to and improving operational efficiency for 100,000s of charities that service homelessness, health, education, the environment, and so much more.
• An Exciting Challenge: Chariot is doing for charitable payments what Visa did for the banking industry in the 1950s.
• De-Risked: Integrated over 85% of the $250B DAF market, onboarded 60,000+ nonprofits, and live with the largest fundraising platforms (GoFundMe, Givebutter, etc.)
• Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $440B market
• In Person Culture: NYC office in person with WFH optionality. </aside>

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Employee Benefits

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Pay Transparency

Range: $90,000 - $130,000 Base Salary + Equity Upside

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How To Apply

If you're interested in the role or have any questions please email your LinkedIn & Resume to [email protected]. If Chariot doesn’t seem right for you, but you know a good candidate, please send them over to our careers page.

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