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Job Description

Senior Implementations at Chariot is a systems builder role: you'll design and own how we bring nonprofit partners onto our fast-growing payments product, and how we keep every account running smoothly. You'll lead technical onboarding for new partners, then stay close to the system as it scales — rolling out new features, tracking account health, and building the processes that let the whole portfolio run well without you touching every account by hand. You'll be at the center of partner adoption, technical delivery, and product feedback. This isn't just about getting nonprofits live. It's about learning what's working, identifying what's not, and helping Chariot build a better product.

The ideal candidate is a systems thinker, execution focused, and product minded. You'll serve as the connective tissue between nonprofits usage and internal product development - making each launch smoother than the one before and every implementation a driver for building a more intuitive product.

• Own the implementations system end-to-end: the processes, tooling, and playbooks that let onboarding scale as partner volume grows
• Manage and mentor other members of the implementations team, growing into a leadership role on the team
• Lead successful technical implementations for new nonprofit customers, managing timelines, setup, and go live
• Own new feature rollouts for existing partners - code edits, setup, and re-onboarding so partners actually use what we ship
• Track product adoption across accounts and flag where partners are underusing what they have
• Serve as the primary technical point of contact during onboarding - answering questions, solving problems, and ensuring a high level of trust with both technical and non-technical stakeholders
• Travel expected: 30%+ to be onsite with nonprofit customers and partners
• Reduce time-to-value by improving launch velocity and onboarding workflows
• Identify friction points during implementation and translate those into product insights - driving roadmap, tooling, and UX improvements
• Collaborate with engineers to build scalable internal tools and automations that reduce manual work and improve consistency across implementations
• Build out internal playbooks, templates, and reusable assets that enable faster and more reliable customer onboarding
• Partner with sales, product, growth, and Partner Success to tighten the post-sale handoff and maximize nonprofit success </aside>

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About You

• 5+ years of experience in technical onboarding, solutions engineering, implementation, or related roles.
• Strong project management skills - you can juggle multiple launches, keep timelines tight, and never drop the ball.
• Experience working with APIs, integrations, or data pipelines. You don't need to be an engineer, but you should be comfortable troubleshooting, configuring, and speaking code when needed. Comfort with basic SQL is a plus.
• Excellent communication skills - clear, concise, and able to chat with technical and non-technical folks.
• You have a product mindset. You want to improve what you're working on, not just deliver it.
• Strong sense of ownership - you treat each customer's success like your own and always follow through.
• Empathetic and user-focused - you want nonprofits to thrive and know how to balance their needs with technical feasibility.
• Experience in fintech, payments, or the nonprofit sector is a plus </aside>

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What you’ll get from Chariot

At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.

• Traction. Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania.
• Impact: That money services nonprofits working in homelessness, health, education, the environment, and so much more.
• Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market
• The Team. >30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The public handbook shows how we operate. </aside>

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Employee Benefits

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Pay Transparency

Range: $140,000-$220,000 + Equity Upside.

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How To Apply

Please submit your application here: https://jobs.ashbyhq.com/chariot/4cda9671-dabf-421a-b0aa-cf05b6a77828/application. If Chariot doesn’t seem right for you, but you know a good candidate, please send them over to our careers page.

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